Last Updated: October 17, 2017
CIBC Bank USA is committed to safeguarding your confidential information and maintaining the security of our online products and services. In addition to this statement, please review our Privacy Notice, which addresses our general policies for collecting and sharing customer information.
We maintain appropriate physical, electronic and procedural safeguards to protect the security, integrity and privacy of your personal information. Information you submit through the CIBC US website is encrypted to industry standards. No confidential or personal information should be sent through regular email since those email transmissions may not be secure.
We continually review our security safeguards in order to protect customer information that we gather, transmit and store in connection with our online products and services. Remember to educate yourself on scams and threats and to maintain your computer operating system and data security software up to date. We will never ask for personal identifying information, login or password information in an email message. Also, never click on an unverified link in an email message. Visit the Fraud Prevention page to learn more about protecting yourself. We also offer Trusteer Rapport, free online banking security software.
We get information about our clients and website users online when you provide your information to us directly to complete online forms or obtain online services or indirectly as part of the information we collect on our websites. One example of information we collect indirectly is information collected through our internet access logs. When you access our website, your internet address is automatically collected and is placed in our internet access logs. We may also record the URLs of the websites and pages you visit before, during and after your visit to our website, the times and dates of these visits, information about the computer hardware and software you use, and other information that may be available.
Temporary “session” cookies are also used to facilitate customer navigation within our website. Session cookies are deleted once you close your internet browser. We may also use “persistent” cookies that are retained on your computer after your visit ends so we can identity your preferences and enhance your next visit to our website.
In addition, cookies help us manage and monitor internet traffic from third-party websites to ours and identify which areas of our website are used most often and for how long. We may provide this type of aggregate information to non-affiliated application service providers that compile statistical or other information for us. This feedback and analysis allows us to continually update our website.
You can block cookies by changing the settings on your internet browser or through the use of software programs specifically designed to block cookies. You should be aware that blocking cookies or using certain security software settings may prevent you from logging onto your accounts or limit your online activities. If you employ “do not track” signals while visiting our website, we will not collect information about your visit, nor will any third-party included on our site.
Changes to this policy
This Online Privacy, Securing and Information Gathering Policy is subject to change. Please review it periodically. If changes are made, the “Last Updated” date at the top of this Policy will be revised. Any changes to this Policy will become effective when posted unless indicated otherwise.
Additional measures to protect yourself online
You can take these additional steps to help protect your information:
- Never share personal or financial information such as user names, passwords, and social security numbers.
- Do not open links on emails, even from known sources unless you are certain that it was in fact sent by your known source
- Change your passwords regularly and do not use any personal information such as address, social security number, date of birth, etc
- Always sign off after using online banking
- Monitor your account activity frequently
- Download Trusteer Rapport, free online banking security software
If you have any questions about the security of your information at CIBC:
Write to us:
c/o Palladian Account Services
6825 West 111th St.
Worth, Illinois 60482