SMS Terms of Use

Text (SMS) messaging terms of use

Text (SMS) Messaging Service. Our Text Messaging Service permits you to request and receive messages about your accounts at CIBC Bank USA (“Account”) through a Mobile Device (“Text Messages”). By entering a telephone number for your mobile device when enrolling in online services through CIBC Net Banking including account alerts, login authentication, and other text messaging services, you are requesting Text Messaging Services and agree to the following terms of use.
Mobile Device Numbers. You must enroll each mobile device separately in our Text Messaging Service to receive Text Messages on that Mobile Device. Text Messages will be sent to the number for the mobile device that you provided to the Bank when you enrolled in the Text Messaging Service. You are responsible for informing the Bank of any changes to your mobile device number.
Wireless Carrier Charges. Your wireless carrier’s standard messaging rates apply to all text messages, including your initial message, our confirmation, and all subsequent SMS correspondence. CIBC does not charge for any content; however, downloadable content may incur additional charges from your wireless carrier. Please contact your wireless carrier for information about your text messaging plan and fees. Your carrier may impose message or charge limitations on your account that are outside of our control. All charges are billed by, and payable to, your wireless carrier.
Authorized Use. You represent that you are the owner, or authorized user of the wireless device you use to enroll in the text messaging service and to receive the text messages, and that you are authorized to approve the applicable charges.
Text Messaging Security. Text Messages are not encrypted and are not a secure form of electronic communication. Text Messages may include specific information pertaining to your Account, such as your Account balance and transaction information. Your complete Account number is not included in Text Messages to help protect your security.
Text Messaging Delivery and Limitations. Your receipt of any Text Message may be delayed or prevented by factors outside of our control such as communication issues with your wireless telephone carrier or Internet service provider. We do not guarantee the delivery or the accuracy of the contents of any Text Message. The information in a Text Message may no longer be accurate when you receive it if there is other activity on your Account or a delay in sending or receiving the Text Message. We are not liable for any losses or damages arising from (a) failed , delayed, or wrong delivery of any Text Message; (b) inaccurate content in a Text Message; or (c) your use or reliance on the contents of any Text Message. Text message services are provided on an AS IS, AS AVAILABLE basis.
Text Messaging Data. Data obtained from you in connection with this SMS service may include your mobile telephone number, your carrier’s name, and the date, time and content of your messages and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. Your wireless carrier and other service providers may also collect data from your SMS usage, and their practices are governed by their own policies. We will only use the information you provide to the service to transmit your text message or as otherwise described in this document. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, to protect our rights or property, or as permitted by law. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete, and true information.
Proprietary Service. The service as well as the content and materials received through the service are proprietary to us and our licensors, and is for your personal, noncommercial use only. You shall not damage, impair, interfere with or disrupt the service or its functionality.
Changes and Termination. We reserve the right to alter charges and these terms and conditions from time to time. We may suspend or terminate the service to you if we believe you are in breach of our terms and conditions or at any time upon notice to you. Your service is also subject to termination in the event your wireless service terminates or lapses. We may discontinue the service at any time. You can unsubscribe from the service at any time by:

Sending STOP to 32858 if you are using Text Messaging for activation codes for your CIBC NetBanking account; or
Sending STOP to 20736 if you are receiving Account Alerts through Text Messaging or by logging into your CIBC NetBanking profile and managing your user preferences.
Additional Information. If you have any questions, e-mail US.ebanking_support@cibc.com Opens your email app.. You can also text the word “HELP” to 20736 to get additional information about the service. We do not charge for help or information messages; however, your normal carrier rates apply.