Transcript: How to manage alerts

CIBC US Digital Banking alerts are text, email and app notifications that let you know when something important happens with your accounts.

In this video, we'll show you how to customize alerts. Let's get started.

First, sign on to your CIBC US Digital Banking account. On the bottom left under Settings, choose Manage My Alerts.

Here you can customize alerts in Servicing, Payments and Transfers, and Reminders. If changes have been made to your contact information, password, user ID or account activity information, you'll automatically receive an alert in My Messages in the Message Center.

An alert will also be sent to your primary email address. You can also customize these to receive a push notification on your CIBC US Mobile Banking app or via text message.

Other alerts are optional alerts. Here you can set specific alerts for any or all of your accounts. For example, under Reminders, clicking on Deposit Above Amount brings you to a list of accounts.

Select an account and then choose the amount you'd like to receive an alert for. If a deposit matches or is over this amount, you'll receive an alert. Under Contact Methods select how you'd like to receive that alert. Choose as many options as you like, then hit Save.

Scrolling down, you can choose which other accounts you'd like to customize. One thing to note, you cannot set Zelle® alerts on CIBC US Digital Banking. Zelle® Alerts are handled and sent out by the provider and must be customized on that application.

If you have any questions or want more information, please contact us. CIBC US Digital banking is always here to help.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.