CIBC awarded for exceptional client experience in Middle Market and Retail Banking for second consecutive year

CHICAGO, OCTOBER 24, 2022 — CIBC today announced it has been recognized by Coalition Greenwich for its Middle Market and Retail Banking client experience for the second consecutive year. The company, a leading global provider of strategic benchmarking, analytics and insights to the financial services industry, recognizes financial services leaders that have excelled in customer satisfaction, customer loyalty and creating an environment that is easy for the customer to do business.

“Our client relationships are a key differentiator for us and we are proud that our clients value and appreciate all that we do,” says Michael G. Capatides, Senior Executive Vice President and Group Head, US Region. “We value the trust our clients place in us. This award further demonstrates our purpose to help our clients realize their ambitions.”

This is the third time CIBC has been recognized by Coalition Greenwich for its customer-focused middle market and retail banking approach. The Bank was previously recognized for these capabilities in 2021 and 2019, and did not participate in 2020 due to the COVID-19 pandemic.

The 2022 Coalition Greenwich CX Awards are based on the following criteria:

  • Overall satisfaction
  • Likelihood to recommend
  • Ease of doing business

Awards are given to banks whose performance exceeds an industry benchmark by more than a specified margin. This specified margin is based on data from the Greenwich Associates Commercial Banking study. In commercial and corporate banking, continuous conversations with more than 30,000 key corporate decision makers (— treasurers, CFOs, and CEOs) — form the robust benchmark. The Retail Banking benchmark is based on Coalition Greenwich 2021 Retail Banking Study covering nearly 50,000 retail banking customers.

About CIBC

CIBC is a leading North American financial institution with 13 million personal banking, business, public sector and institutional clients. CIBC offers a full range of advice, solutions and services in the United States, across Canada and around the world. In the US, CIBC Bank USA provides commercial banking, private and personal banking and small business banking solutions and CIBC Private Wealth offers investment management, wealth strategies and legacy planning. To learn more, visit the CIBC U.S. homepage.

For further information, contact:

Kristy L. Daube, Director, U.S. Media Relations

 770-617-0591 Opens your phone app.


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