Meeting your needs in challenging times - a letter from our CEO
This has been an unprecedented week, both in terms of market volatility and with all that is changing rapidly as a result of COVID-19.
Current headlines paint a picture of a world where uncertainty and fear are the dominant themes. There is no shortage of questions surrounding COVID-19 and how it has the potential to touch all aspects of our lives – personal and professional.
First and foremost, I want you to know that our team is here to help.Whether it’s meeting your banking needs or discussing your long term financial goals, we have plans in place to be here for you when you need us:
Maintaining a high level of banking access and support – We have business continuity plans in place to ensure we continue to meet your needs even in times of disruption such as this.
This includes having some members of our team working at alternate locations to ensure continuity of service, restrictions on business travel, limiting group meetings for our team members, and cleaning protocols for public spaces such as our banking centers and offices. In addition, our online and mobile banking services are available 24/7 to allow you to bank from home. The environment is rapidly evolving and we remain committed to keeping you informed every step of the way.
Providing Expert Advice– We understand that in a rapidly changing environment, access to advice and expertise is essential. With recent volatility in equity markets and changes in interest rates, our team is ready to connect with you to review your financial plans for yourself or your business.
Protecting our team and you– Our team takes care of you, and we are committed to taking care of them. We are providing our team with the most current information and guidelines from government and health authorities to support their well-being. Our benefits and sick leave policy ensures that team members can take time off in the event of illness. We’re working together to ensure your needs are met.
If you have any questions, please talk with your banker, wealth advisor or our Client Support Center at 877-448-6500. I want to thank you for trusting us with your business, and assure you that your bank is here to help.