Privacy and security policy

Consumer privacy policy

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please review this notice carefully to understand what we do.

Review the full CIBC Bank USA privacy notice

California privacy notice

The California Consumer Privacy Act (CCPA) gives California residents additional privacy rights and consumer protection.

For information about how we handle your personal information and how to exercise your individual rights under the CCPA, review our full notice.

Review the notice to California residents — your privacy rights

Children’s online privacy

We don't knowingly collect, use or maintain any information through our websites from or about children who are under the age of 13 years. If we determine that a child under the age of 13 has provided us with information through one of our websites, we'll use this information only to notify his or her parents that we received this information.

Online privacy, security and information gathering policy

Last updated: April 2, 2018

CIBC U.S. is committed to safeguarding your confidential information and maintaining the security of our online products and services. In addition to this statement, please review CIBC Bank USA's full Privacy Notice. It addresses our general policies for collecting and sharing customer information.

Security

We maintain appropriate physical, electronic and procedural safeguards to protect the security, integrity and privacy of your personal information. Information you submit through the CIBC U.S. website is encrypted to industry standards. No confidential or personal information should be sent through regular email since those email transmissions may not be secure.

We continually review our security safeguards in order to protect customer information we gather, transmit and store in connection with our online products and services. Remember to educate yourself on scams and threats and keep your computer operating system and data security software up to date. We'll never ask for personal identifying information, login or password information in an email message. Also, never select an unverified link in an email message. To learn more about protecting yourself, review fraud prevention. Also, to protect yourself against online fraud, review and download the Trusteer Rapport. Trusteer Rapport is a free online banking security software.

Information gathering

We obtain information about our clients and website users online when you provide your information to us directly to complete online forms or obtain online services or indirectly as part of the information we collect on our websites. One example of information we collect indirectly is information collected through our internet access logs. When you access our website, your internet address is automatically collected and is placed in our internet access logs. We may also record the URLs of the websites and pages you visit before, during and after your visit to our website, the times and dates of these visits, information about the computer hardware and software you use, and other information that may be available.

We may collect information directly from you in a number of ways, including through the use of cookies. Cookies are small files of information which save and retrieve information about your visit to the website. This includes how you entered our website, how you navigated through the website and what information you viewed. The cookies we use identify you merely as a number. We use cookies to record information on customers’ visits and use of our websites in order to administer and improve our websites. We don't use cookies to store or transmit any personally identifiable information.

Temporary “session” cookies are also used to facilitate customer navigation within our website. Session cookies are deleted once you close your internet browser. We may also use “persistent” cookies that are retained on your computer after your visit ends so we can identity your preferences and enhance your next visit to our website.

In addition, cookies help us manage and monitor internet traffic from third-party websites to ours and identify which areas of our website are used most often and for how long. We may provide this type of aggregate information to non-affiliated application service providers that compile statistical or other information for us. This feedback and analysis lets us continually update our website.

We also collect information directly when you voluntarily submit it to us and offer you the opportunity to sign up for electronic services or notifications. In addition to our cookies, we may use cookies from advertising partners, transparent GIFs or web beacons to help us gather information about the effectiveness of our advertising. We don't gather personally identifiable information from this use and it doesn't affect how we protect your information.

You can block cookies by changing the settings on your internet browser or by using software programs specifically designed to block cookies. You should be aware that blocking cookies or using certain security software settings may prevent you from logging onto your accounts or limit your online activities. If you use “do not track” signals while visiting our website, we won't collect information about your visit, nor will any third-party included on our site.

Changes to this policy

This Online Privacy, Securing and Information Gathering Policy is subject to change. Please review it periodically. If we make any changes, we'll revise the “Last updated” date on this policy. Any changes to this Policy will become effective when posted unless indicated otherwise.