Mobile Banking Terms

CIBC Bank USA ("Bank," "CIBC," "we," "us," or "our") offers to its clients certain banking services that can be accessed using a mobile device, including, as described below, Mobile Check Deposit and Text (SMS) Messaging Services for U.S.-based mobile telephone numbers. Collectively, these banking services are referred to as "Mobile Banking." The following terms govern the Bank's provision of Mobile Banking services to you as a client of the Bank.

Section A - Mobile Check Deposit Services

Transaction Limits. Effective October 10, 2019, changes to limits regarding Mobile Check Deposit transactions, as described below, will be based on Client Tenure. Client Tenure means the length of your lending or deposit relationship with CIBC Bank USA. Your current limits will always be displayed within the Bank's Mobile App before you complete a Mobile Check Deposit.

Consumer Checking and Premier NOW Account Deposits may be made through Mobile Check Deposit based on your Client Tenure as specified below:

Client Tenure - Client less than 1 month

  • Single Item Limit - $500
  • Business Day Limit - $500
  • Item Count Limit Per Business Day - 10
  • Multi-Day Limit (10 Business Days) - $1000
  • Multi-Day Count (10 Business Days) - 15

Client Tenure - Client over 1 month up to 12 months

  • Single Item Limit - $5,000
  • Business Day Limit - $5,000
  • Item Count Limit Per Business Day - 10
  • Multi-Day Limit (10 Business Days) - $10,000
  • Multi-Day Count (10 Business Days) - 15

Client Tenure - Client 12 months or longer

  • Single Item Limit - $10,000
  • Business Day Limit - $10,000
  • Item Count Limit Per Business Day - 10
  • Multi-Day Limit (10 Business Days) - $25,000
  • Multi-Day Count (10 Business Days) - 15

Smart Account Deposits may be made through Mobile Check Deposit based on your Client Tenure as specified below:

Client Tenure - Client 1 month or longer

  • Single Item Limit - $5,000
  • Business Day Limit - $5,000
  • Item Count Limit Per Business Day - 10
  • Multi-Day Limit (10 Business Days) - $10,000
  • Multi-Day Count (10 Business Days) - 15

Savings, Money Market or Premier NOW Account Deposits may be made through Mobile Check Deposit based on your Client Tenure as specified below:

Client Tenure - Client less than 1 month

  • Single Item Limit - $5,000
  • Business Day Limit - $5,000
  • Item Count Limit Per Business Day - 10
  • Multi-Day Limit (10 Business Days) - $10,000
  • Multi-Day Count (10 Business Days) - 15

Client Tenure - Client 1 month or longer

  • Single Item Limit - $50,000
  • Business Day Limit - $50,000
  • Item Count Limit Per Business Day - 10
  • Multi-Day Limit (10 Business Days) - $100,000
  • Multi-Day Count (10 Business Days) - 15

Effective October 10, 2019, we are also changing our hold policy for Mobile Check Deposits. If you make a mobile deposit to a Consumer Checking or Premier NOW Account, we will hold your deposit for 2 business days following the day of deposit. However, $500 will be available on the next business day following the day of deposit.

If you make a deposit to a Savings, Money Market or Premier NOW Account, the full amount of your deposit will be held for 3 business days following the day of deposit.

We may delay the availability of funds for a longer period in any situation where we identify potential fraud or other illegal or suspicious activity; detect unusual activity; or believe the check may not be paid for any reason. Funds availability may also be delayed for a longer period where there is an emergency or outage, such as failure of computer or communications equipment.

Mobile Check Deposit Services. You can use Mobile Check Deposit Services to deposit items to your deposit Account by using a Mobile Device registered to us. Mobile Check Deposit Services involve:

  • Creating electronic images of checks and other items (for example, checks, money orders and cashier’s checks) ("Electronic Item"); and
  • Transmitting those Electronic Items to us for review and payment processing. 

We will present for payment each transmitted Electronic Item that we determine is eligible for processing by creating a substitute check that we will present directly or indirectly to the bank on which the original Item is drawn or payable, by including it in an electronic file for presentment, or by presenting or posting an Electronic Item for which we are the paying bank. There are some restrictions on the Mobile Devices that can be used and the Items that can be deposited into your Account, as specified in this Mobile Banking End User Terms Agreement, your Account Agreement, and the CIBC NetBanking Agreement. Mobile Check Deposit Services are available only through our Mobile Apps.

Limitations of Use. You must be enrolled in Mobile Banking, maintain your deposit Account in Good Standing (as described below) prior to using the Mobile Check Deposit Services, and comply with any other use restrictions that we communicate to you to use Mobile Check Deposit Services. If at any time your Account is deemed not in Good Standing or you have exceeded the limitations of use stated in Section A, you will not be able to use Mobile Check Deposit Services.

Your Account is in Good Standing if it meets all of the following requirements:

  • No more than one overdraft has occurred on your Account since the date of your last Account statement
  • No more than four overdrafts have occurred on your Account in the current calendar year
  • No more than five overdrafts have occurred on your Account in the prior calendar year

Restrictions on Deposited Items. Only the following items may be deposited through Mobile Check Deposit Services: checks, money orders or cashier’s checks. All deposited Items must be drawn on or payable at or through a U.S. bank, made payable to you, and endorsed by you. You must endorse all Items with your name, account number and the language "For Mobile Deposit Only at CIBC Bank USA," or as otherwise instructed by the Bank, before submitting an Item for deposit through Mobile Check Deposit Services. Items that do not include this required information may be rejected at the sole discretion of the Bank.

Additionally, the following items will not be accepted through Mobile Check Deposit Services for deposit into your Account:

a. Checks that have been altered or that you know, suspect, or should know or suspect, or that we reasonably believe, are fraudulent or otherwise not authorized by the owner of the account on which the Item is drawn

b. Substitute checks (including paper checks created from an electronic image)

c. Checks that are irregular in any way (for example, where the numerical and written amounts are different)

d. Checks that are illegible or contain routing and transit number, account number, check number or MICR data that is not machine-readable

e. Checks that were previously deposited or processed as an Electronic Item

f. Checks that have been previously returned unpaid for any reason

g. Checks that are postdated or more than 6 months old

h. Checks drawn on a foreign bank or payable in a foreign currency

i. Checks that exceed the limits stated in Section A

j. Remotely created checks

k. Cash

We will generally notify you that an Item is not acceptable for deposit through Mobile Check Deposit Services at the time it is received by the Bank. However, we may also determine later that an Item is unacceptable for deposit.

Fees. We provide Mobile Check Deposit Services to you at no charge. Upon at least 30 days prior notice to you, we may charge a fee for using Mobile Check Deposit Services. If you continue to use Mobile Check Deposit Services after the fee is effective, you agree to pay the service fee, which may be deducted from your primary CIBC NetBanking Services Account, unless you provide us with written notification to deduct these fees from a different Account.

Cut-Off Times. We will process the Electronic Items that we receive through Mobile Check Deposit Services before the Cut-Off Time on the Business Day that we receive them. Cut-Off Time is 4:00 pm CT. If we receive an Electronic Item after the Cut-Off Time on any Business Day, we will process it on the next Business Day. Our Business Days are Monday through Friday, excluding federal holidays. Your Electronic Items are considered received by the Bank when a confirmation email message is generated.

Deposit Location. Electronic Items will be considered deposited at the Bank location where the Account is maintained.

Your Mobile Check Deposit Representations and Warranties.

You represent and warrant to the Bank that you will:

a. Only use the Mobile Check Deposit Services in accordance with the terms of this CIBC Mobile Banking End User Terms Agreement, including the Limitations of Use and the Restrictions on Deposited Items stated in Section A.

b. Maintain control over and be responsible for secure retention, storage, and destruction of original checks for which you have created an Electronic Item. 

c. Not submit any duplicate Electronic Item to us.

d. Not deposit to your Account or otherwise negotiate any original paper check that you have submitted to the Bank as an Electronic Item unless we notify that your Electronic Item was not accepted for deposit.

e. Review and verify for accuracy the information contained in the Electronic Items before you transmit it to us.

Mobile Banking is provided to you by CIBC Bank USA and powered by a Third Party (the "Licensor") mobile technology solution. This is a legal agreement between you and the Bank regarding your use of these services and the related technology. 

It is your responsibility to provide us with a current and accurate email address and telephone number of any mobile device used to access Mobile Banking. It is also your responsibility to promptly update any changes to this information. You can update your information through CIBC NetBanking or by contacting us at: 

CIBC Bank USA 

6825 West 111th Street

Worth, Illinois 60482

Attention: Client Services

1-844-704-7882Opens your phone app.

Section B - CIBC Bank USA Mobile Banking Terms and Conditions (including Mobile Check Deposit Services)

CIBC Bank USA offers certain Mobile Banking services to its consumer clients, including Mobile Check Deposit Services and Text (SMS) Messaging Services, that can be accessed using a mobile device (collectively, "Mobile Banking"). Text messages are only available for U.S.-based mobile telephone numbers.

The use of Mobile Banking services is separate and apart from any other charges that may be assessed by your wireless carrier for text messages sent to or received from the Bank. You are responsible for any fees or other charges that your wireless carrier may charge for any related data or message services including, without limitation, Text Message Services.

The Mobile Banking services are provided by the Bank. You and the Bank are solely responsible for the content transmitted through the text messages sent to and from the Bank.

Section C - CIBC US Mobile Banking Agreement

This Mobile Banking Agreement establishes the terms and conditions for mobile banking services, including Mobile Check Deposit Services and text (SMS) messaging for U.S.-based mobile telephone numbers (collectively, "Mobile Banking"), provided by the Bank through CIBC NetBanking Services. Mobile Banking may be provided by the Bank or its contractors or subcontractors. Mobile Banking is also subject to the terms of the CIBC NetBanking Services Agreement ("CIBC NetBanking Agreement") that you received when you enrolled in our consumer online banking service ("CIBC NetBanking Services") and the applicable Consumer Deposit Account Agreement and Disclosures for your Account ("Account Agreement"), and other terms we furnish to you in print or online in connection with Mobile Banking, CIBC NetBanking Services, or your Accounts, as they may be amended; and all applicable laws, regulations, and rules. The terms defined in those agreements have the same meaning in this Mobile Banking Agreement, unless otherwise stated. If there is any conflict between the terms stated in the Mobile Banking Agreement and any other agreements that you have with the Bank, including the CIBC NetBanking Services Agreement and the Account Agreement, the provisions of the Mobile Banking Agreement will prevail regarding the subject matter covered in the Mobile Banking Agreement. Review your Consumer Deposit Account Agreement, which contains important legal terms and conditions and required disclosures about Electronic Fund Transfers, including error resolution procedures, and Funds Availability, as well as other important information, that impacts the use of Mobile Banking.

Mobile Banking - Generally. The Bank offers three methods for accessing Mobile Banking:

  • Through the Bank's mobile banking software application ("Mobile App");
  • Through a web browser ("Web Browser"); and
  • Through text (SMS) messaging services ("Text Messaging Services"). 

The Mobile Banking services available through each of these methods may be limited as further described in this Mobile Banking End User Agreement. Not all CIBC NetBanking Services are available from mobile devices and some Mobile Banking services may not be available from mobile devices that do not meet the hardware and software requirements specified below. Text Messaging Services are only available for U.S. mobile telephone numbers. At the discretion of the Bank, Mobile Banking may not be available for certain types of Accounts or certain types of account ownerships; due to security concerns; or due to other account restrictions.

The following CIBC NetBanking Services can be conducted through Mobile Banking on a Permitted Mobile Device:

  • View real-time Account balances and Account information
  • Review transaction history on your deposit and credit Accounts
  • Transfer Services
    • Transfer funds from your Accounts to other Accounts
    • Modify or cancel transfers
  • Bill Pay Services
    • Initiate payments from your deposit Account to a payee previously established through CIBC NetBanking
    • Establish a new payee
    • Schedule future payments
    • Modify or cancel payments
  • People Pay Services (People Pay services are not available on Android Tablet)
    • Initiate one-time payments to contacts in the U.S. using funds from your People Pay Accounts
    • Cancel payments
  • Remotely deposit checks to your deposit Accounts; provided your account is in Good Standing and is based on Client Tenure as described in Section A of this Agreement
  • Locate Bank locations
  • Contact Customer Service

Permitted Mobile Banking Operating Systems and Devices. Smartphones that meet the requirements established by the Bank ("Permitted Mobile Devices") can be used to conduct Mobile Banking. The Bank may modify the type of Mobile Devices or the hardware or software requirements for Mobile Devices at any time.

Minimum Requirements for using Mobile Banking:

  • iOS for iPhone - version 12.1
  • iOS for iPad - version 12.3.1
  • Android for Android Phone and Tablet - version Android 9.0, Pie

For a detailed description of all operating system requirements, review the Customer Service tab in CIBC NetBanking Services.

Permitted Mobile Devices and operating systems are subject to change at any time without notice.

The Bank is not responsible for any defects, viruses, or other harm that you may incur from using the Mobile App or Mobile Banking, including any errors, failures, or malfunctions of your Mobile Device. Mobile Banking services may not be accessible from all locations and some or all of the Mobile Banking services may not be available through some mobile networks.

Text Messaging Services. Our Text Messaging Service permits you to request and receive messages about your Accounts through a Mobile Device ("Text Messages"). You must enroll each Mobile Device separately in our Text Messaging Service to receive Text Messages on each Mobile Device. Text Messages will be sent to the number for the Mobile Device that you provided to the Bank when you enrolled in the Text Messaging Service. You are responsible for informing the Bank of any changes to your Mobile Device number. Text Messages are only available for U.S.-based mobile telephone numbers.

Text Messaging Services include:

  • Balance inquiries
  • Account history and summary of recent transactions
  • Text Messaging Services cancellation requests

For help, text "HELP" to 79680. To cancel your text messaging plan, text "STOP" to 79680 at any time. For questions, contact customer service at US.ebanking_support@cibc.comOpens your email app. or call 1-877-448-6500Opens your phone app..

Text Messaging Services may be changed by the Bank at any time.

Text Messaging Security. Text Messages are not encrypted and are not a secure form of electronic communication. Text Messages may include specific information pertaining to your Account, such as your Account balance and transaction information. The Bank does not include your complete Account number in Text Messages to help protect your security.

Text Messaging Delivery and Limitations. Your receipt of any Text Message may be delayed or prevented by factors outside of our control such as communication issues with your wireless telephone carrier or Internet service provider. The Bank does not guarantee the delivery or the accuracy of the contents of any Text Message. The information in a Text Message may no longer be accurate when you receive it if there is other activity on your Account or a delay in sending or receiving the Text Message. We are not liable for any losses or damages arising from (a) non-delivery, delayed delivery, or wrong delivery of any Text Message; (b) inaccurate content in a Text Message; or (c) your use or reliance on the contents of any Text Message.

Termination of Text Messaging. Either you or the Bank may terminate your enrollment in the Text Messaging Service at any time without notice.

If you do not use the Text Messaging Services for a period of six months, we may terminate without notice your ability to use the Text Messaging Service.

Section D - End User License Agreement Terms for Downloadable Apps

To be agreed to by End User Prior to Use of the Downloadable App:

  1.  Ownership. You acknowledge and agree that a third-party provider or licensor to the Bank as your financial services provider ("Licensor") is the owner of all right, title and interest in and to the downloaded software to be used for access to Mobile Banking services from the Bank and the computer programs contained therein in machine-readable object code form, as well as any accompanying user documentation along with all subsequent copies, updates or versions thereof which are made available to you (if any), regardless of the media or form in which they may exist (collectively the "Software").
  2.  License. Subject to the terms and conditions of this Agreement, you are hereby granted a limited, nonexclusive license to use the Software in accordance with the terms of this Agreement. All rights not expressly granted to you by this Agreement are hereby reserved by the owner of the Software. Nothing in this license will entitle you to receive hard-copy documentation, technical support, telephone assistance, or updates to the Software. This Agreement may be terminated at any time, for any reason or for no reason. Upon termination, you agree to immediately destroy all copies of the Software in your possession or control.
  3.  Restrictions. You shall not: (i) modify, revise or create any derivative works of the Software; (ii) decompile, reverse engineer or otherwise attempt to derive the source code for the Software; (iii) redistribute, sell, rent, lease, sublicense, or otherwise transfer rights to the Software; or (iv) remove or alter any proprietary notices, legends, symbols or labels in the Software, including, but not limited to, any trademark, logo or copyright.
  4.  Disclaimer Warranty. The Software is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No warranty is provided that the Software will be free from defects or viruses or that operation of the Software will be uninterrupted. Your use of the Software and any other material or services downloaded or made available to you through the Software is at your own discretion and risk, and you are solely responsible for any damage resulting from their use.
  5.  Limitations of Warranty. To the maximum extent permitted by applicable law, in no event will Licensor, the provider of any financial services available through or related to the Software, any of their contractors or providers or any of each of their affiliates be liable for any damages arising out of the use or inability to use the Software, including but not limited to any general, special, incidental or consequential damages, even if advised of the possibility thereof, and regardless of the legal or equitable theory (contract, tort or otherwise) upon which any claim is based. In any case, liability of Licensor or any of the other persons or entities described in the preceding sentence arising out of the use or inability to use the Software shall not exceed in the aggregate the lesser of $10 or the sum of the fees paid by you for this license.
  6.  U.S. Government Restricted Rights. The Software is commercial computer software subject to Restricted Rights. In accordance with 48 CFR 12.212 (Computer software) or DFARS 227.7202 (Commercial computer software and commercial computer software documentation), as applicable, the use, duplication, and disclosure of the Software by the United States of America, its agencies or instrumentalities is subject to the restrictions set forth in this Agreement.
  7.  Miscellaneous. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof. This Agreement will be governed by and construed in accordance with the laws of the state of Illinois excluding that body of laws pertaining to conflict of laws. If any provision of this Agreement is determined by a court of law to be illegal or unenforceable, such provision will be enforced to the maximum extent possible and the other provisions will remain effective and enforceable. All disputes relating to this Agreement are subject to the exclusive jurisdiction of the courts of Illinois and the parties expressly consent to jurisdiction and venue thereof and therein. The parties confirm that this Agreement and all related documentation is and will be in the English language. The application of the United Nations Convention on Contracts for the International Sale of Goods is hereby expressly waived and excluded.
  8.  Content and Services. Neither Licensor nor the provider of the wireless network is the provider of any financial services available through or related to the Software, and neither Licensor nor the provider of the wireless network or any contractor of the provider of the financial services available through or related to the Software, is responsible for any of the materials, information, products or services made available to you through the Software.

Section E - General Mobile Banking Terms

  1.   Your Representations and Warranties. You represent and warrant to the Bank that you will (i) exercise responsible care when using Mobile Banking; (ii) follow the instructions and recommendations that the Bank provides to you for Mobile Banking; and (iii) use maximum caution in protecting your mobile devices, user id, password and other hardware and security credentials from unauthorized access. You agree to notify the Bank immediately if you become aware of any loss or theft of, or any unauthorized use of, Mobile Banking or your security credentials.
    Except as otherwise required by applicable laws and regulations, all use of Mobile Banking through your security credentials will be deemed to be uses authorized by you and be binding upon you and you assume the entire risk for the fraudulent or unauthorized use of your security credentials. You agree to properly secure all hardware you use in connection with Mobile Banking, including, but not limited to, ensuring that your mobile device is password protected.
  2.   Indemnification. You agree to indemnify the Bank from and against all liabilities, damages, claims, obligations, demands, charges, costs, or expenses (including reasonable attorneys’ fees) awarded against or incurred by the Bank, directly or indirectly, due to your failure to act in accordance with the terms of this Mobile Banking Agreement, including, but not limited to, (i) duplicate scanning of the same original check, (ii) transmission of duplicate electronic items, (iii) numerical deposit data entry errors, and (iv) fraudulent or unauthorized use of your mobile device, user id, or password, except as otherwise provided by law or regulations.
  3.   Modification and Termination. You may terminate your use of Mobile Banking at any time. We may modify or terminate all or any portion of the Mobile Banking services at any time, and will provide you with a minimum of 30 days’ notice of any changes where required by applicable laws and regulations. If you do not use Mobile Banking for a period of six months, we may terminate your use of Mobile Banking upon notice to you.
  4.   You agree that Items submitted for Mobile Check Deposit are not subject to the funds availability requirements of the Expedited Funds Availability Act and its implementing Regulation CC.