Disaster relief response

In the event of a natural disaster, we’re here to help.

Disaster relief

When a natural disaster, such as a flood, wildfire, earthquake, tornado or hurricane, occurs and causes serious damage to your property, we’re here to help. Contact the Client Support Center at 877-448-6500 Opens your phone app. or email us.onlinesupport@cibc.com Opens your email app..

How to prepare

Here are some ways that you can prepare for a natural disaster:

Research what kinds of natural disasters your property may be at risk for, and what can prevent or limit the damage.
Stay up-to-date on the latest weather reports. You can sign up for weather emergency alerts in your area.
Make sure your insurance is up-to-date and paid in full, and that your policy has the appropriate disaster coverage.
Validate your contact information with our Client Support Center team.
Consider contributing to an emergency fund in case you’re ever temporarily unable to access bank services.
Take inventory of all of your key documents, like your birth certificate and social security card, and valuables, in case of damage or loss.

For more information on how to prepare for a natural disaster, visit Federal Emergency Management Agency (FEMA)Opens a new window in your browser.. You can also visit the Mortgage Bankers Association (MBA) Resource Guide Opens in a new window..

Has your property been damaged by a natural disaster?

Here’s what you can do:

First, ensure the safety of you and your loved ones.

File an insurance claim with your insurance company.

Be sure to ask when an adjustor will come, and when to expect any claim checks.
Once you receive the check from your insurance company, be sure to contact us, as some documentation may be requested before you endorse the check, and an inspection may be needed based on your situation. We'll work with you to review all of your options. Informing us about the damage will expedite the process of restoring your home. If you're still in need of financial assistance after the claim process, we can discuss options to help with payment challenges.
Contact other creditors to inform them about your current hardship or uncommon spending behavior.

Watch out for scams and fraud.

To learn how to protect your information, visit our fraud prevention page.

Financial assistance

If you’re experiencing financial hardship as the result of a natural disaster, you may be eligible to defer your mortgage payments or utilize other flexible payment options. Contact the Client Support Center for details.

Natural Disaster Hardship Loan

In addition, CIBC Bank USA offers a Natural Disaster Hardship Loan to help our valued clients who have unique and urgent financial needs due to various unforeseen economic events. We offer loan amounts up to $10,000, with no payments for the first 90 days and 0% interest for the life of the loan, up to 24 months¹. Contact the Client Support Center for more information.

Make a payment online

CIBC now offers the option to make your payments online. Just sign on to CIBC ePay, enter your account number and make a one-time or reoccurring payment.

Make payment

Have questions?

Connect with us

Call us at 877-448-6500

Email us

CIBC US Client Support Center
Monday to Friday, 8:00 am to 7:00 pm CT
Saturday, 8:00 am to 1:00 pm CT