Has your property been damaged by a natural disaster?
Here’s what you can do:
First, ensure the safety of you and your loved ones.
File an insurance claim with your insurance company.
Be sure to ask when an adjustor will come, and when to expect any claim checks.
Once you receive the check from your insurance company, be sure to contact us, as some documentation may be requested before you endorse the check, and an inspection may be needed based on your situation. We'll work with you to review all of your options. Informing us about the damage will expedite the process of restoring your home. If you're still in need of financial assistance after the claim process, we can discuss options to help with payment challenges.
Contact other creditors to inform them about your current hardship or uncommon spending behavior.
If you’re experiencing financial hardship as the result of a natural disaster, you may be eligible to defer your mortgage payments or utilize other flexible payment options. Contact the Client Support Center for details.
Natural Disaster Hardship Loan
In addition, CIBC Bank USA offers a Natural Disaster Hardship Loan to help our valued clients who have unique and urgent financial needs due to various unforeseen economic events. We offer loan amounts up to $10,000, with no payments for the first 90 days and 0% interest for the life of the loan, up to 24 months1. Contact the Client Support Center for more information.
Make a payment online
CIBC now offers the option to make your payments online. Just sign on to CIBC ePay, enter your account number and make a one-time or reoccurring payment.