CIBC US Digital Banking FAQ

The first time you sign on, you can use your existing NetBanking user ID and password for the new CIBC US Mobile Banking app and CIBC US Online Banking platforms unless notified by CIBC. Once you sign on, you'll be prompted to update your password.

No, your account number(s) will not change.

Yes, all of your active accounts will be visible on the account summary page of the CIBC US Online Banking and the CIBC US Mobile Banking app.

No, this change is for personal banking accounts only. SEI and Business NetBanking will continue to operate without disruption.

Yes, your CIBC Bank USA debit card(s) will continue to function without disruption. Debit card numbers will remain the same.

We are replacing the Online privacy, security and information gathering policy with a new CIBC US Digital Services Privacy Notice, which will provide more detail on how CIBC US processes your personal information on our website and mobile applications, and the choices you have regarding online tracking technologies that we use for functionality, performance, and types of advertising. The CIBC US Digital Services Privacy Notice will be published here.

The CIBC Bank USA Privacy Notice that applies to consumer-related financial products and services remains the same. Learn more

Yes, there will be a new link provided via email when the platform launches. The CIBC NetBanking link will no longer function after October 24, 2025. Continue to use the Sign on link from our homepage or the updated link that will be provided via email when CIBC US Digital Banking launches. Learn more about signing on

Yes, there will be a brand-new CIBC US Mobile Banking app available for iPhone and Android users. The new app will need to be downloaded from the Apple App Store or Google Play. The current app will no longer function after October 24, 2025 at 8 pm CT.

The CIBC US Mobile Banking app will support the current version as well as 3 previous versions for iOS and Android. At launch, this would mean Android 13-16 and iOS 16-19.

No, this change is for US-based clients only, including CIBC Bank USA Smart Account holders. The CIBC Canada app and CIBC Canada online banking remain unchanged.

No, for your security, your existing biometric preferences (e.g., fingerprint, FaceID) will not be carried over to the new CIBC US Mobile Banking app and will need to be reset.

All alerts will also be sent to the My Message Center. You can update the preferences once successfully signed on.

No, optional alert preferences will need to be reset. You will have the ability to reset the preferences once successfully signed on after October 28.

Yes, document delivery preferences will remain, but the document available alerts will be reset to the primary email address associated with the account. You can update document available alert preferences to your preferred method on or after October 27, 2025.

No, account nicknames for both internal and external accounts will not be transferred. You can rename these accounts once logged into the new CIBC US Digital Banking platforms.

Yes, the previous 18 months of history will continue to be available in the new CIBC US Digital Banking platforms. If you need detailed transaction history greater than 18 months, please call the Client Support Center at 877-448-6500 Opens your phone app..

Yes, all Bill Pay payees and scheduled payments will transfer to the new CIBC US Mobile Banking app and CIBC US Online Banking platforms.

Yes, Zelle contacts that have been previously paid will be available in the new CIBC US Mobile Banking App and CIBC US Online Banking platforms.

No, spending categories will not be transferred to the new CIBC US Digital Banking platforms.

No, existing hidden accounts will no longer be hidden and you will be able to re-hide these after the new CIBC US Digital Banking platforms go live on October 27, 2025.

No, historical secure messages will not be transferred to the new CIBC US Digital Banking platforms.