How to Protect Yourself from Bank Impersonator Scams

Fraudsters will call you pretending to be from your bank and notify you that there’s an issue that needs your attention or fraudulent activity on your account. They may ask you for your personal and banking information. Never give out this information to people you don't know.

Notice suspicious activity on your account?
Call us at 877-448-6500 Opens your phone app..

What you need to know

If you receive a call from someone claiming to be from CIBC and are suspicious, please disconnect the call immediately and contact us
Never give your personal or financial information to people you don't know, including your bank account and credit card details, codes, passwords, PINs, and full SSN

What’s a bank impersonator scam?

In a bank impersonator scam, fraudsters trick you into sharing a one-time verification code to access your account or approve unauthorized transactions.

How do bank impersonator scams work?

Fraudsters phish personal information and login credentials. They will then call pretending to represent your bank.
On this call, they will inform you that there has been suspicious activity or fraud on your account. They will ask you to share your banking information to confirm your account. This information could be used to access your account or approve unauthorized transactions.

Warning signs of a bank impersonator scam

You are asked to provide your personal or banking information that the bank has on file for you
You are asked to provide your banking information as part of the account recovery process

Stay safe with our tips

Never give your personal or financial information to people you don't know, including your bank account and credit card details, passwords, PINs and full SSN.
CIBC or a government agency will never contact you to ask for your personal or banking information. That information is already on file.

Don't rely on caller ID. Fraudsters may disguise their identity using a legitimate organization's name and phone number.
If you receive a call from someone claiming to be from a legitimate company, always ask to call them back on their official phone number. Find phone numbers from sources such as the back of your card, an official website or old statements.

Learn more about bank impersonator scams

Internet Crime Complaint Center Opens in a new window.

Report fraud when it happens and track the latest data on fraud happening across the country.

Federal Bureau of Investigation Opens in a new window.

Read about the latest consumer and industry fraud alerts and how to protect your information.

American Bankers Association Opens in a new window.

Get connected with the resources banks use to help you identify, prevent and report fraud.

Protect yourself from bank impersonator scams

What you need to know

What’s a bank impersonator scam?

How do bank impersonator scams work?

Warning signs of a bank impersonator scam

Stay safe with our tips

Learn more about bank impersonator scams

Continue to Internet Crime Complaint Center site?

Continue to FBI Scams and Safety site?

Continue to American Bankers Association site?