Frequently asked questions

myChoice Account

Q: Which reward levels provide bonus interest?
A: You can earn an interest rate bonus on your related deposit accounts at CIBC when you qualify for the top three myChoice reward levels, Plus, Premium, and Prestige.

Q: When will I receive the bonus interest?
A: The bonus interest will be combined with the regular interest amount and paid as a single interest credit. Interest will be paid on the current interest payment schedule for your account.

Q: Which reward levels provide refunds of foreign ATM fees?
A: Foreign ATM fees are refunded for each month that you qualify for the EveryDay, Plus, Premium and Prestige reward levels at different dollar amounts.
 

iCan Account

Q: Which reward levels pay cash back on qualified debit card purchases?
A: You can earn cash back on qualified debit card purchases up to specified dollar amounts each month when you qualify for the iCan Plus and iCan Premium reward levels.

Q: Which reward levels provide refunds of foreign ATM fees?
A: Foreign ATM fees are refunded for each month that you qualify for the Everyday, Plus and Premium reward levels at different dollar amounts.

Q: When will I receive the cash back on qualified debit card purchases?
A: Cash back is credited to your account on the business day following the end of your statement cycle.
 

Both Accounts

Q: Where can I find more information about the benefits for my account?
A: Click the “Current Benefits” tab to find the account benefits for which you qualify currently based on the most recent qualification cycle.

Q: Where can I find more information about the benefits available at higher reward levels?
A: Click the “All Benefits” tab and expand the level that you want to see.

Q: How do I qualify for the next Reward Level?
A: To view the requirements for the next reward level, visit the “How To Get Benefits” button under the “All Benefits” tab.

Q: When will I receive my foreign ATM fee refunds?
A: Your Foreign ATM fee refunds will be credited to your account on the business day following the end of your statement cycle.

Q: What if I have other questions?
A: You can contact our Client Service Center at 877-448-6500 Opens your phone app. with any additional questions and one of our client support specialists will be able to assist you.